- I reordered Canada Post shipping methods in my plugin settings but the order isn't changing at checkout. What should I check?
A few things to verify: confirm the changes saved after reordering, it's easy to miss the save step. Also test by changing the destination address at checkout, since shipping method display can...
1 points0 comments3 d ago
- I reported a Canada Post account linking issue to my plugin vendor. How will I know when it's fixed?
Canada Post account linking problems that originate on Canada Post's side require Canada Post to fix them; the plugin vendor can report and escalate, but the resolution comes from Canada Post....
1 points0 comments3 d ago
- The Canada Post account registration link in my WooCommerce plugin isn't loading. What's going on?
When the Canada Post registration or sync link stops working, it's almost always on Canada Post's side; their business registration or authentication services go down periodically during system...
1 points0 comments3 d ago
- One of my WooCommerce products isn't showing any Canada Post shipping rates at checkout. What should I check?
Missing rates for a specific product almost always trace back to missing weight or dimension data. Canada Post's API requires at least weight to return any rates; if a product has no weight...
1 points1 comment3 d ago
- When entering dimensions in WooCommerce and a Canada Post plugin, should I enter the product's actual dimensions or the packaged/box dimensions?
Enter the product's actual dimensions and weight on the WooCommerce product page, not the box dimensions. The plugin uses the product's real measurements to determine which packaging box best...
1 points0 comments3 d ago
- If I manage Canada Post rates through WooCommerce Shipping Zones, should I disable the rates in the plugin's own settings to avoid duplicates?
Yes, you should only enable Canada Post rates in one place. Either use the plugin's Rates & Services settings for live rates, or configure Canada Post within WooCommerce Shipping Zones, not both...
1 points0 comments4 d ago
- Do I need to add Canada Post as a shipping method inside WooCommerce Shipping Zones for it to work?
Not necessarily, a well-built Canada Post plugin fetches and displays live rates at checkout without requiring you to add it manually to a WooCommerce Shipping Zone. The plugin displays rates...
1 points0 comments4 d ago
- What is Non-Delivery Handling in Canada Post shipping and how do I configure it in WooCommerce?
Non-Delivery Handling tells Canada Post what to do with a parcel if it can't be delivered; options typically include returning it to the sender, abandoning it, or attempting delivery again. Canada...
1 points0 comments4 d ago
- How do I add production lead time to estimated delivery dates in WooCommerce so customers see a realistic arrival window?
Canada Post's API provides shipping transit time estimates, but those start from when the parcel is picked up, not from when the order is placed. To account for production or handling time before...
1 points0 comments4 d ago
- My Canada Post return labels are requiring a signature from the recipient even though I haven't configured that. Is this coming from the plugin or from Canada Post?
This is coming from Canada Post's side, not from the plugin. Canada Post plugins typically don't pass any signature requirement parameter in return label requests — the signature requirement is...
1 points0 comments4 d ago