- Adaptive Pricing charged my client +$28 on a $399 transaction
So Stripe is taking nearly $43 in fees, over 10%. I just turned adaptive pricing off, is this the only solution? To note, I checked other transactions and they were lower percentage fees, but this...
5 points7 comments5 d ago
- Anyone had a German or French customer refuse a Stripe invoice and demand XRechnung / ZUGFeRD?
Stripe Invoicing gives you a PDF. Some German and French enterprise AP teams now say a PDF is not an invoice and want structured XML. For example, Siemens’ supplier page literally lists “PDF...
3 points6 comments7 h ago
- Received payment dispute today even after already refunding days ago
I had refunded the payment a few days ago and just now received the dispute, now I'm being charged double the amount and the dispute fee. Is there even any chance I will get my money back that...
3 points17 comments3 d ago
- Received fraudulent orders now being chargebacked
I received a few fraudulent payments where a user was using multiple stolen cards to complete purchase which are now being chargebacked, I have refunded all the orders I believe to be fraudulent...
3 points16 comments5 d ago
- Looking for online-store owners to help shape a checkout feature
I'm curious how online store owners handle requests for split payments at checkout. For example, have you ever had a customer ask to: Use two different cards for a single online order Split the...
2 points11 comments20 h ago
- Beware of new and constant low-effort phishing attempts from a random email address
2 points4 comments1 d ago
- Stripe atlas and costs
Hello all, i am founder of spirkz.com i am going to use stripe atlas, as i am from country of Georgia, Companies here do not have access to stripe atlas. I have mercury discount which gives me...
2 points2 comments3 d ago
- Dispute even winnable?
How do you win disputes when the reason is “because your customer says this payment should have been refunded in whole or in part.”? The friendly fraud is just getting out of hand at this point…...
2 points12 comments3 d ago
- Disputes on a small Stripe account: what to gather before the notice arrives
The window to respond is short, so the evidence is better collected before you need it. For each customer, keep: 1. The invoice or receipt, with their name and what they bought 2. Proof they...
2 points3 comments4 d ago
- Analyze your Stripe data directly with your agent
2 points1 comment4 d ago