- Bummed by a bad review and thinking about how to respond
I received a two-star review from guests who stayed two weeks in the daylight basement apartment under my home. I've been hosting for a year and I've gotten almost entirely 5-star reviews up til...
147 points146 comments2 d ago
- Have you all checked your listing lately?
Someone on fb mentioned this so I checked. They have an AI generated description above the description I made that added an amenity I do not have and have never had. (Their description describes...
116 points73 comments7 d ago
- Pro Tip : If you want to refund your guests, do it before their check out dates. Use "Change Reservation"
Instead of using "Send/Request Money" option, use "Change Reservation" option, and drop the total from there. It'll also drop the service fee and taxes, guests will get more refund, your pay-out...
95 points15 comments4 d ago
- “Request” are now being renamed “Additional Rules”
Still vague on enforceability but looks host pushback is causing AirBnB to bend a little. New update:...
82 points274 comments4 d ago
- Instant Book = Instant Regret
Last November, we were looking forward to a lovely Thanksgiving with family at our vacation home in Northern California. Just a week before the holiday, Airbnb guests caused a fire that destroyed...
77 points49 comments6 d ago
- Guests brought dog and I do not allow dogs. How should I handle this?
Spotted on porch ring camera. Theyre staying two more days. Total stay was 4 days. First two days they were hiding the dog in a blanket, its a small dog. My cleaners wanted me to stop allowing...
56 points121 comments5 d ago
- Need help - Guest locked out by entering wrong code for 4 minutes, demanded a free night, then left a 2-star review and sent abusive messages. Airbnb kept the review. Advice?
I am a new Airbnb super host. ( 36 - 5 star reviews( This guest booked my property for a single night. Asked to check in early and I honored that. So this guest locked herself out at around 12:30...
51 points122 comments4 d ago
- Never ever use Evolve!
We've been hosting 4-5 prop for four years, and my husband really wanted to switch to Evolve for property management. A couple of his friends used evolve and were very happy. They appeared to have...
24 points16 comments2 d ago
- Unauthorized packages
Hi hosts, I have an unusual guest, booked but never showed up. 2 days later arrived and picked up a package which was delivered same day and the package has a different name. Moreover, the person...
24 points30 comments5 d ago
- Asking for discounts???
We are newer hosts located outside of Disney. We had this inquiry come in last night (I can’t attach the image so here’s what it said verbatim): “Hi! We’re going to be visiting with our two kids 5...
23 points156 comments5 d ago